Terms of Service

1. Parties and agreement

These Terms of Service ("Terms") are between you ("you", "user") and Flowerrie ("we", "us", "platform"). By creating an account, browsing, or using our website or app, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our services.

2. Description of service

Flowerrie is a platform that connects users with venues and vendors for events (e.g. weddings, parties). We facilitate discovery, enquiries, messaging, and bookings. We are not the provider of the venue or vendor services; contracts for those services are between you and the relevant venue or vendor. We may charge a service or commission fee as described at checkout.

3. Account and eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract. You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information and update it when it changes.

4. Bookings and payments

When you make a booking, you enter into a contract with the venue or vendor. Payment may be collected by us on their behalf (e.g. via Stripe). Prices, deposit and payment terms, and cancellation policies are set by the venue or vendor and shown before you confirm. You agree to pay all amounts due in accordance with those terms. Refunds are governed by the applicable cancellation policy and, where relevant, consumer law (including the Consumer Rights Act 2015 in the UK).

5. Acceptable use

You must not use the platform to: (a) breach any law or regulation; (b) infringe others' rights; (c) send spam, malware, or harmful content; (d) impersonate others or misrepresent your affiliation; (e) scrape or automate access without our permission; (f) interfere with the platform or others' use of it. We may suspend or terminate accounts that violate these rules.

6. Cancellation and refunds

Cancellation and refund rules are set by each venue or vendor and displayed at booking. You must cancel through the platform where possible. We do not guarantee refunds beyond what the venue/vendor policy or applicable law requires. Disputes about services or refunds should be raised with the venue or vendor first; we may assist in resolving disputes but are not liable for their acts or omissions.

7. Limitation of liability

To the fullest extent permitted by law: (a) we provide the platform "as is" and disclaim warranties except those that cannot be excluded by law; (b) we are not liable for any indirect, consequential, or special loss, or for loss of profit, data, or goodwill; (c) our total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid us in the 12 months before the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Intellectual property

We own or license the platform, its design, and our branding. You may not copy, modify, or distribute our content without permission. Content you upload (e.g. reviews, messages) you grant us a licence to use to operate and promote the platform.

9. Changes to Terms

We may update these Terms from time to time. We will post the new version on this page and update the "Last updated" date. Continued use of the platform after changes constitutes acceptance. If you do not agree, you should stop using the platform.

10. Governing law and contact

These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales (or, if you are a consumer resident in Scotland or Northern Ireland, the courts of your country of residence may also have jurisdiction where applicable).

For questions or support, contact us at support@flowerrie.com.